SHIPPING POLICY

(updated Jan 2024)

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Disclaimer:

  • Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to NSP Nutrition LLC
  • Goods” refers to the items offered for sale on the Service.
  • Orders” means a request by You to purchase Goods from Us.
  • Service” refers to the Website.
  • Website” refers to NSP Nutrition website, accessible from https://www.nspnutrition.com
  • You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Domestic Shipping Policy

Shipment processing times

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. Orders made past 2:00 pm CST on a Friday will be processed on the next business day.

Business day does not include weekends (Saturday and Sunday, holidays and past 2:00 pm CST on a business day)

If we are experiencing a high volume of Orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email.

Items that are on pre-order will be shipped as soon as they become available on the announced date on our Website’s product page.

(For Digital books, a downloadable copy will be sent thru a link via email to the customer's email address once the order is confirmed & verified).

Shipping rates & delivery estimates

Shipping charges for Your Orders will be calculated and displayed at checkout.

Shipping Carriers

  • We ship primarily with UPS when possible.
  • We ship Monday through Friday, 9am-4pm CST, excluding holidays. (2 pm CST cut-off)
  • UPS deliveries occur Monday-Friday and USPS deliveries occur Monday-Saturday, excluding holidays.
  • Be aware that UPS will NOT deliver to PO Boxes..
  • International shipping cost does not include import fees, customs, duties or value added taxes (VAT). All prices listed are in USD.
  • Majority of orders are shipped from our warehouse in Atlanta, GA.
  • All apparels are print-by-demand products and depending on the volume of the order, it may take 2-8 days production time. The average production time is 4 to 7 business days before it will be shipped.

 

Free shipping on orders above $75 to the contiguous United States

If you have any questions or concern about our shipping policy, please contact support@nspnutrition.com or you can use our contact us page and drop us a message. 

Customs, Duties and Taxes

NSP Nutrition LLC is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)

Customer's responsibilities

  • NSP Nutrition is not liable for any products damaged or lost in transit.
  • Tracking information of the shipping address is available on the shipping carrier’s website.
  • We will send all shipping information and tracking numbers via email once Your Order has been shipped.
  • Please note that We can only contact carrier regarding canceled shipments by the shipping company and are not authorized to make changes, add notes and instructions once the package has been handed over to the carrier.

Delivered to a wrong address

If Your package is delivered to a wrong address, please contact the shipping carrier to file a complaint.

Package was returned to our warehouse

  • NSP Nutrition provides all accurate information to the shipping carrier that you chose at checkout.
  • In the event that Your package was returned to our warehouse due to wrong address, inaccurate information provided during checkout and failure to comply with customs requirements, duties and taxes (for international orders), You will be responsible for paying additional shipping fee to reship Your Order.
  • For refund request, You will be responsible for the restocking fee of 15% of the Item’s sold value (discount/s applied) and shipping fee which will be deducted to the total amount that you paid.

Missing or incomplete orders

  • NSP Nutrition holds several warehouses which results in possible splitting of shipments. Several factors like packaging and weight may also result in splitting of Your Order.
  • If you were not able to receive your complete order, please check your email for the other tracking number.
  • In the event that it is more than 15 days and you still have not received your complete Order, please contact us so we can assist you. 

Claims for Missing Items

Any claims for damaged orders or missing items must be received within 24 hours (on business days) of the receipt of the package.

In case the following conditions are not met, we reserve the right to charge a 15% restocking fee or refuse the return:
  • The original items and packaging must include all original items and must be received in new condition and not damaged.
  • For missing products, we are requiring a photo of packaging label/slip and a photo of the package with the products you received.
  • Before returning the package, you need to contact our support for a return label and instructions on your return.

For Damaged in Transit:

We can send a replacement or refund as soon as a customer notifies us of the damaged products or package/s within 24 hours (on business days) of the receipt of the package.

Requirement for Damage Claim:

  • In case the following conditions are not met, we reserve the right to charge a 15% restocking fee or refuse the return.
  • Retail invoice for the affected order (Confirmation email).
  • Photos of the packaging that arrived damaged.
  • Photos that depict all damages to the products.

Confirmed Lost Packages:

  • We can only provide a refund for confirmed lost/damaged packages after 15 days have passed since the last carrier tracking update.
  • We can offer the customer the option to reship the order or a refund for the order.

This shipping policy is effective as of January 2024 and may be updated without notice.

Thank you for choosing NSP Nutrition!